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Login Assistance FAQs


You can use Login Assistance when you’ve forgotten your personal ID, password or answers to your security questions. If you are attempting to access your Online Investing or Mortgage account, click on the drop down underneath your Personal ID from the U.S. Bank home page. If you are new to Online Banking, enroll now to get instant access to your accounts.

  • Your Personal ID is your user ID that you use to log in to Online Banking. It is between 7 and 22 characters (letters and/or numbers only), and was established when you or your banker enrolled your accounts into Online Banking

    If you still don’t remember your Personal ID, under ‘What did you forget?’ on the Login Assistance page, choose Personal ID.

  • Your Password is 8 to 24 characters and includes both letters and numbers. Spaces are not allowed. You may also include special characters (such as %, $, &).

    If you still can’t remember your Password, under ‘What did you forget?’ on the Login Assistance page, choose Password.

  • If you have forgotten your answer, under ‘What did you forget?’ on the Login Assistance page, choose Answers to my ID Shield Questions.

    Once logged in, you’ll be taken to the Security Center where you can select new ID Shield Questions and Answers.

  • If you have a checking, savings and/or money market account, choose this option even if you have other accounts.
  • For security reasons, no you cannot. If you have a checking/savings or check card associated with your account, you will need to use that number to use Login Assistance.
    • If you have tried to log in and are now locked out of your account, you can use Login Assistance to reset your password or your ID Shield questions and answers.
    • If you have tried Login Assistance already and are still locked out, you can try again later or contact customer service at 877-202-0043.
  • Your temporary access code is good for one hour and up to three uses.
  • You will be directed to the Security Center, where you can change them, but you are not required to change your ID Shield Answers and Questions.

    We encourage you to select questions that are easier for you to remember and that you think you would answer in a consistent manner. Answers are not case sensitive.

  • You can click on ‘Forgot Code?’ which will take you through Login Assistance again.
    • Your PIN is the 4-digit code that was given to you with your ATM, check card or credit card.
    •  If you’ve forgotten your PIN or don’t have one, please visit your local branch or contact customer service at 800-USBANKS to have a new PIN mailed to you.
    •  If you have a PIN that you use with our 24-hour automated touch-tone customer service number, you can use this to continue.
  • You can find your account or card number on a statement, a personal check or other account related documents. If you need help, please visit your local branch.
    • You can use your Tax Idenfication Number in place of a Social Security Number.
    •  If you are a business, you can use the last 4 digits of your Tax Identification Number. If you are a sole proprietor, please use your Social Security Number.
  • For your security, a number of factors are evaluated to determine if a security question is needed.

    • Some internet browser settings (like restrictive privacy filters) and automatically deleting cookies are not compatible with this setting.
    • Within the Security Center in Online Banking, you may have chosen to always display the ID Shield Question.
  • The Signature Panel Code is the last three digits on the back of your card (as shown in the picture below).

    signature panel code

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