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Login Assistance FAQs


You can use login assistance when you’ve forgotten your personal ID, password or answers to your security questions. If you are attempting to access your mortgage account, click on the drop down above your Personal ID from the U.S. Bank home page. If you are new to Online Banking, enroll now to get instant access to your accounts.

  • Your Personal ID is your user ID that you use to log in to Online Banking. It is between 7 and 22 characters (letters and/or numbers only), and was established when you or your banker enrolled your accounts into Online Banking

    Still don't remember your Personal ID? Select ‘Retrieve ID’ on the login assistance page, or select the ‘Forgot ID?’ link from the login screen.

  • Your Password is 8 to 24 characters and includes both letters and numbers. Spaces are not allowed. You may also include special characters (such as %, $, &).

    If you can't remember your password, select ‘Reset Password’ on the login assistance page, or click the ‘Forgot password?’ link after entering your Personal ID in login.

  • If you've forgotten your answer, select ‘Reset Security Questions’ on the login assistance page. Once logged in or validated, you'll be able to select new security questions and answers.

  • You can use any of your account numbers in login assistance. If you have a checking, savings or money market account, you’ll need to use your debit card PIN to verify your identity, or generate a one time security code sent to your phone or email address.
  • Use login assistance to reset your password or security questions and answers. If you've tried login assistance already and have been locked out, you can try again later or contact customer service at 877-202-0043.
  • When using login assistance, you'll be directed to change your security questions and answers after resetting your password or retrieving your Personal ID, but you're not required to.

    Note: the best security questions for you are ones that prompt an easy, consistent response; answers are not case sensitive.

  • Your PIN is the 4-digit code that was given to you with your ATM, check card or credit card. You may be eligible to get a one time security code sent to your mobile phone or email in lieu of using your PIN.

    If you've forgotten your PIN or don't have one, please visit your local branch or contact customer service at 800-USBANKS to have a new PIN mailed to you.

    If you have a PIN that you use with our 24-hour automated touch-tone customer service number, you can use this to continue.

  • You may be able to use your email address or phone number to retrieve your Personal ID without having to know your account number. You can find your account or card number on a statement, a personal check or other account related documents.
  • You can use your Tax Identification Number in place of a Social Security Number.

    If you are a business, you can use the last 4 digits of your Tax Identification Number. If you are a sole proprietor, please use your Social Security Number.

  • For your security, a number of factors are evaluated to determine if a security question is needed.

    Some internet browser settings (like restrictive privacy filters) and automatically deleting cookies are not compatible with this setting. You also may have selected the setting to always display the ID Shield Question in My Profile.

  • The Signature Panel Code is the last three digits on the back of your card (as shown in the picture below).

    signature panel code

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