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Rewards FAQs

Viewing Rewards

  • If you have a card with rewards, but it does not appear on the Rewards Center, then online reward redemption is not available for that particular card.

  • Your rewards available for redemption are determined by the minimum redemption amount your program allows. For example: If the minimum redemption amount needed to redeem is $5, you are able to redeem each time your account reaches increments of $5. The level and specific dollar increments that your card program requires may be different than your current reward balance.

  • For credit cards, pending rewards have been accumulated since your last statement date, but cannot be used until your next statement generates. Once you receive your next statement, pending rewards become earned rewards.

    For FlexPerks Cash Bonus check cards, pending rewards have been accumulated but have not yet been credited to your cash reward account. Rewards are credited on a weekly basis. Select the "View Pending Rewards" button on the Rewards Details page to view your pending rewards balance.

Redeeming Rewards

Additional Questions

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