Tax Document FAQs

General Questions

• Is there a cost for online tax documents?
  No, there is no charge.
• Are online tax documents secure?
  Yes. By logging in using your online credentials your connection is secure. See our Online Security Center to learn more about how we keep your personal information safe.
• How do I switch to paperless delivery?

  Under My Accounts, select My Documents and then select Paperless Preferences. You can go paperless for all accounts and all document types, or you can select specific document types (such as tax documents) and specific accounts for electronic delivery.

  You'll also see a Go Paperless link by any account where you still receive paper tax documents. That link also takes you to the Paperless Preferences page.

  For U.S. Bank joint accounts, only the account holder whose Social Security Number is the primary Social Security Number associated with the account can sign up for online tax documents. For U.S. Bancorp Investments joint accounts, any owner listed on the account can change paperless preferences.

  Trust, agency, custody or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management, or the U.S. Bank Wealth Management: You automatically receive both paper and online tax documents. There's no option to go paperless at this time.

• How do I view my tax documents online?

  Log in and do the following:

  
  

  • Select My Documents at the top of the page and then select Choose Document.
  • Select Tax Documents.
    
  • Select the account you’d like to see documents for.
• What software or type of computer do I need to view tax documents?
  • You’ll need a compatible web browser.  Please review our browser requirements to verify that you have a compatible browser.
  • Online tax documents are available in Portable Document Format ("PDF"). You can view, save or print them at your convenience by using Adobe® Acrobat Reader. Download Adobe® Acrobat Reader now.
  • Many mobile devices can’t open PDFs, so we recommend that you use a desktop or notebook computer to view your online tax documents.
• How do I print my tax documents?
  Use the print function in Adobe® Acrobat Reader.
• How do I save my tax documents?
  To save an online tax document, simply select Save a Copy in Adobe® Acrobat Reader and select a location on your hard drive to save the document.  Once you’ve determined the location, choose a file name for the document and Save.
• What if I can't access my online tax documents?

  If you have issues accessing your online tax documents, do the following:

  • U.S. Bank Checking and Savings accounts : Call 800-US BANKS (800-872-2657), TDD 800-865-5065.
  • U.S. Bank Trust, agency, custody or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management, or The U.S. Bank Wealth Management: Call the Trust Contact Center toll free at 855-594-7236.
  • U.S. Bancorp Investments accounts: Contact your Financial Advisor or call Wealth Management Advisory and Service Center at 800-888-4700 Monday through Friday 7:30 a.m. – 8:00 p.m. and Saturday 9:00 a.m. – 5:00 p.m.
• What if the information on an online tax document is incorrect?

  If you believe that information on an online tax document is incorrect, do the following:

  • U.S. Bank Checking and Savings accounts: Call 800-US BANKS (800-872-2657), TDD 800-865-5065.
  • U.S. Bank Trust, agency, custody or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management, or The U.S. Bank Wealth Management: Contact your U.S. Bank Relationship Manager.
  • U.S. Bancorp Investments accounts: Contact your Financial Advisor or call Wealth Management Advisory and Service Center at 800-888-4700 Monday through Friday 7:30 a.m. – 8:00 p.m. and Saturday 9:00 a.m. – 5:00 p.m.

Checking and Savings Accounts

• What types of tax documents can I receive online?

  For deposit accounts (Consumer Checking, Savings, Money Market and Certificate of Deposit accounts) the following documents are available:

  
  

  • 1099-INT: Interest Income earned ($10 or more per year, or if tax dollars are withheld)
  • 1099-MISC: Other nonemployee income ($600 or more per year)
• How will I know when my online tax documents are available?

  An email and/or text message will be sent to the address(es) you specify, and a message will be sent to your online Message Center each time you have a new or corrected tax document available for viewing.

• How do I correct or update the contact information that I previously provided for online tax documents?

  The only contact information provided for online tax documents is the email address or mobile number for the alert you receive when a document is available.

   

  To update your alert information, go to Customer Service at the top of the page, select My Alerts, and then select Account Alerts. Look for the alert ”Tax Document is Available” and click the Edit link by that alert.

• How long will my tax documents be available online?
  Your tax documents will be available online for up to 7 years from the time you go paperless for tax documents. If you need a document older than 7 years you can order a paper copy.
• When will I receive Online Tax Documents?
  To receive online tax documents for any year you need to have your eligible accounts enrolled for them by 11:59 pm CT on December 31 of that year (or by the last business day of the year if December 31 falls on a weekend). Your tax documents will be available no later than January 31 of the following year.
• How long will I continue to receive online tax documents?

  Once an account is signed up, your tax documents will be available electronically for each year you receive a reportable payment, unless one of the following occurs:

  
  

  • You close your account.
  • You request that we stop sending you online tax documents.
  • The email address you provided for us to alert you of an online document is no longer valid. In this case you'll stop receiving online tax documents, you’ll receive a letter by U.S. mail notifying you that they’ve been stopped, and we’ll send you paper documents for all impacted accounts.
• Which accounts are eligible to receive online tax documents?
  Online tax documents are available for Consumer Checking, Savings, Money Market and Certificate of Deposit accounts, excluding retirement accounts. Business accounts are not eligible. Ineligible accounts will continue to receive paper 1099s.
• Can joint account owners view online tax documents?
  Yes. Choosing electronic delivery for your joint ownership accounts indicates your consent for U.S. Bank to share the information on your 1099s with your joint owners.
• What happens if my account receiving online tax documents is closed?
  You’ll no longer have access to that account’s online tax documents received prior to cancelation. We recommend that you save your online tax documents to your computer before closing your account. Any future 1099s for that account will be mailed to you. If you later re-enroll for online tax documents, you’ll only have access to online 1099s from the second enrollment date forward, not from the prior enrollment.
• If I choose online tax documents, will I still receive paper documents?
  No, you'll no longer receive paper tax documents unless you specifically request a paper copy or a duplicate 1099 is sent. Corrected 1099s from years prior to the year you go paperless will still be delivered by mail. For example, if you signed up for online tax documents in July 2015, corrected 1099s for 2015 would be delivered online, but corrected 1099s for 2014 would be sent by mail. You’ll continue to receive a paper 1099 for any account that is not enrolled in or eligible for online tax documents.
• If I receive online tax documents can I also request a paper copy?
  Yes, you can always request a paper tax document if needed by calling 800-US BANKS (800-872-2657), TDD 800-865-5065. No fee will be charged.
• Once I’ve gone paperless, how do start receiving paper tax documents again?

  To begin receiving paper tax documents again, do the following:

  • Under My Accounts, select My Documents and then select Paperless Preferences.
  • On the right side of the page you’ll see "To receive paper tax documents for your banking accounts, email us." Select email us and fill out the email form.
  • Under Account or Service, select an account number.
  • Under Subject, select Stop e1099s.
  • Under Comments, make sure to include the last 4 digits of each account number for which you want to stop receiving online tax documents.
  • You’ll see a confirmation screen telling you that your email was received, followed by a letter through U.S. mail confirming your change. This change will be effective for new, corrected, or duplicate tax documents.

  
  

  If you experience any problems with this process, please call 800-US BANKS (800-872-2657), TDD 800-865-5065

U.S. Bank Trust and Investments Accounts

• What types of tax documents can I receive online?
  • Investment Accounts
    • Combined 1099s
      • 1099-DIV, 1099-INT, 1099-OID, 1099-B, 1099-MISC, or a combination of these types (1099-DIOB/MISC)
    • Agency/Custody "Tax Information Letter" (with/without 1099s)
    • Tax Information Statement

  • IRA Accounts
    • 1099-R
    • 5498 – IRA contribution information

  • Trusts
    • Irrevocable Trust K-1
    • Grantor Trust "Tax Information Letter"

  
  

  Note: Sometimes mutual funds, REITs, and similar RIC securities will issue Form 2439 (Notice to Shareholder of Undistributed Long-Term Capital Gains); unfortunately that form type is not available online at this time. A paper copy will be mailed to you after March 15 if you have undistributed long-term capital gains. Contact your U.S. Bank Relationship Manager with any questions.

  
  
• How do I sign up to receive online tax documents?
  Most accounts have been activated for online banking. Please visit our website and self-enroll (typical selections are: personal; account number; and the last four digits of your SSN). If you are unsuccessful, please contact your U.S. Bank Relationship Manager for enrollment assistance.
• How long will my tax documents be available online?
  Your tax documents will be available online for the current year plus at least 2 additional years. If you need a document older than 3 years that does not appear online, please contact your U.S. Bank Relationship Manager to order a paper copy.
• When will I receive online tax documents?
  Tax documents for the most recent tax year will be available beginning January 31 for IRA accounts and charitable gift annuities. Agency and custody accounts will begin to mail after February 28. Trusts will typically produce K-1 and tax letters after March 15. If the document you're looking for isn't available, please read FAQ on later than expected dates or contact your U.S. Bank Relationship Manager.
• Will forms arrive later than the expected dates above?
  Possibly. Sometimes stock or fund issuers notify us that they will reclassify their income later than the mailing dates above. To avoid correcting your tax forms, the IRS allows us to wait for those adjustments and delay mailing those forms until March. In addition, please allow 2 weeks from the dates above for the mail to be processed by the U.S. Postal Service.
• Will my tax form be corrected?
  Possibly. Despite our diligence, there are instances when we receive revised tax information from third parties after we mailed your tax forms to you. The IRS has acknowledged this as an issue in the financial industry. In response, it requires a corrected return only if a single error causes a correction of reportable amounts of $100 or more, or reported tax withheld of $25 or more. If we become aware of any revision that affects your tax information, we will follow the IRS guidelines for corrected returns accordingly.
• How can I get a TurboTax file?
  Unfortunately, at this time we cannot provide a file (.TXF or .OFX) nor a direct login link for TurboTax (or similar tax software products). However, this is being reviewed for future development.
• Can joint account owners view online tax documents?
  Yes.  Online availability enables joint owners to share tax information.
• What happens if my account receiving online tax documents is closed?
  If you close your Personal Trust account your tax documents will no longer appear online. If you need a tax document for that account, contact your U.S. Bank Relationship Manager.
• I receive both online and paper tax documents. Can I request a paper copy if needed?

  If you need an additional copy of a tax document, contact your U.S. Bank Relationship Manager. No fee will be charged.

U.S. Bancorp Investments Accounts

• What types of tax documents can I receive online?
  • Consolidated 1099 Forms
  • 1099 REMIC Forms (Real-estate)
  • 1042S Forms
  • 1099R Forms (Retirement)
  • 5498 Forms
  • 1099 AMBIR Forms
  • B Notice Forms
• How do I sign up to receive online tax documents?
  Both online and paper documents are supplied automatically. You don’t need to sign up. However, you can choose paperless delivery.To go paperless and receive only online documents, go to My Accounts, select My Documents and then select Paperless Preferences.
• How long will my tax documents be available online?
  Your tax documents will be available online as far back as 2001 if applicable. If you need a document that isn't available online, contact your Financial Advisor or call Wealth Management Advisory and Service Center at 800-888-4700 Monday through Friday 7:30 a.m. – 8:00 p.m. and Saturday 9:00 a.m. – 5:00 p.m. to order a paper copy.
• When will I receive online tax documents?
  Tax documents for the most recent tax year will be available after January 21 for qualified distributions and after February 15 for all other types. If the document you’re looking for isn't available, contact your Financial Advisor or call Wealth Management Advisory and Service Center at 800-888-4700 Monday through Friday 7:30 a.m. – 8:00 p.m. and Saturday 9:00 a.m. – 5:00 p.m.
• Can joint account owners view online tax documents?
  Yes. If the joint owner has online access to the account they can access the documents.
• What happens if my account receiving online tax documents is closed?
  If you close your brokerage account your tax documents will no longer appear online. We recommend that you save or print your documents before closing your account. If you need a tax document for that account, contact your Financial Advisor or call Wealth Management Advisory and Service Center at 800-888-4700 Monday through Friday 7:30 a.m. – 8:00 p.m. and Saturday 9:00 a.m. – 5:00 p.m.
• I receive both online and paper tax documents. Can I request a paper copy if needed?
  If you need an additional copy of a tax document, contact your Financial Advisor or call Wealth Management Advisory and Service Center at 800-888-4700 Monday through Friday 7:30 a.m. – 8:00 p.m. and Saturday 9:00 a.m. – 5:00 p.m. No fee will be charged.
• Once I’ve gone paperless, how do I start receiving paper tax documents again?

  To begin receiving paper tax documents again, do the following:

  • Under My Accounts, select My Documents and then select Paperless Preferences.
  • In the Tax Documents section, select U.S. Mail for any accounts that you’d like to switch back to paper delivery.
  • Need more detailed instructions? Visit our Help Center

Mortgage Accounts

• What types of tax documents can I receive online?
  For your mortgage account, you’ll receive:

  • 1098 Mortgage Interest Statement
  • 1099 INT: Interest income earned
  • 1099 A
  • 1099 C
• How will I know when my online tax documents are available?
  When a tax document is available online, we’ll send an email to the address(es) you’ve shared with us. You’ll also get a message in Online Message Center each time you have a new or corrected tax document available.
• How do I correct or update the contact information that I previously provided for online tax documents?
  To update your email, go to Customer Service at the top of the page, select My Alerts, and then select Account Alerts. Look for the alert “Tax Document is Available” and select Edit to make a change.
• How long will my tax documents be available online?
  Your tax documents will be available online for up to 2 years. You can order a paper copy for documents older than 2 years.
• When will I receive online tax documents?
  You’ll receive an email notification every time a tax document is available online. We’ll also mail you a printed copy of your tax documents by January 31, 2021.
• Can both borrower and co-borrower view online tax documents?
  Yes. A borrower and co-borrower can both view mortgage tax documents online.
• If I choose online tax documents, will I still receive paper documents?
  Yes. Even when you choose online tax documents, you’ll still receive paper documents.
• Can I request paper copy of my tax documents when I have opted for online documents?

  Even when you choose online tax documents, you’ll still receive paper documents. You can always request a duplicate copy at no additional charge by calling us at 800-365-7772.