Send & Receive Money FAQs

U.S. Bank Send Money Basics

• What is U.S. Bank Send Money?

  U.S. Bank Send Money is an easy way for you to send money electronically from your U.S. Bank account to anyone who has a bank account in the United States. Our Send Money service offers two ways to pay a person, Send Money with Zelle^® and Send to Account.

   

  Send Money with Zelle^® payments can be made using your recipients email or mobile phone number. The recipient will receive a notification with instructions on how to direct the payment into his/her bank account.

   

  Send to Account can be used if you have the recipient's bank account and routing number available. Your money will be directly deposited into the recipient's bank account.

   

  U.S. Bank Send Money also offers a Request Money feature that lets you request money from others and receive it directly to a U.S. Bank account of your choice.

• How does it work?

  Send Money works through the online banking services, using the same systems and security you rely on today. It's available both online and on mobile devices, and you can send money to anyone who has a bank account in the United States.

   

  To Send Money with Zelle^® you'll need the recipient’s email address or mobile phone number. The recipient will receive an email with instructions on how to direct the payment into his/her bank account.

   

  To Send to Account you’ll need the recipient's bank account number and routing number. Your money will be deposited directly to the recipient's bank account, and you also have the option to request an email notification for your recipient.

• What can I use Send Money for?

  You can use U.S. Bank Send Money to send money to anyone who has a bank account in the United States. There are many ways you can use it to make your life easier, such as:

  • Paying rent to your landlord or roommates
  • Giving monetary gifts to family and friends
  • Sending money to your child at college
  • Splitting the tab at a restaurant
  • Paying automatically for regularly scheduled services like daycare, lawn maintenance and housekeeping
• Are there any fees to send money with U.S. Bank Send Money?

  There is no fee to use U.S. Bank Send Money.

• How can I be sure U.S. Bank Send Money transactions are secure?

  Transactions in U.S. Bank Send Money carry the same security assurances as all other activity in U.S. Bank Online and Mobile.

• Will any personal information be shared with my recipient?
  No account or financial information will be shared with your recipient. In order to process your transaction, we may share your name, email address and phone number with the recipient, along with anything you type into the message field.
• Is Send Money available outside the United States?
  U.S. Bank Send Money is currently available only for recipients with bank accounts in the United States. For sending money almost anywhere in the world, Western Union Money Transfer® service (also available in U.S. Bank Online and Mobile) is a great alternative. Western Union is also useful when you prefer to send cash, or anytime you need to send money to domestic recipients without a bank account.

Sending Money with Zelle®

• What is U.S. Bank Send Money with Zelle®?
  Zelle is a new person-to-person payment service that unites a vast network of banks providing a consistent, secure and seamless payments experience. U.S. Bank has partnered with Zelle to offer our customers a fast, secure and convenient way to send money in minutes to almost anyone in the United States with a bank account. To send a payment, all you need is an email or mobile phone number and for the recipient to receive the money in minutes, they will need to be enrolled in Zelle.
• How do I send money with U.S. Bank Send Money with Zelle®?
  • In U.S. Bank Online, under the Transfers & Payments tab in the top navigation, choose Send Money to a Person and then select Send Money with Zelle^®
  • In the Mobile app or Mobile Web, navigate to the main menu and select Send Money and then Send Money with Zelle^®

   

  To send money, you'll need to provide:

  • Recipient's email or mobile phone number
  • The amount you wish to send

  You will receive confirmation when the transfer is completed.

• What recipient information do I need?

  To send money with U.S. Bank Send Money with Zelle^®, you only need ONE of the following:

  • Recipient's email
  - OR -
  • Recipient's mobile phone

  The recipient will receive a notification from U.S. Bank, the recipient’s financial institution or directly from Zelle with instructions on how to direct the payment into their bank account.

   

  We strongly recommend that you notify your recipient separately to expect a payment from U.S. Bank Send Money with Zelle^®.

• How much can I send with U.S. Bank Send Money with Zelle®?

  Limits apply to the amount you can send per transaction, per day and per month, as well as to total scheduled payments. You can view your limits before you initiate a Send Money with Zelle^® transaction by clicking on "How much can I send?" adjacent to the Amount field.

   

  Limits may change at any time. It is recommended to review your limits periodically, specifically for recurring payments.

• Does my recipient need an account at U.S. Bank?

  An account with U.S. Bank isn't required to receive money via Send Money with Zelle^®. Your recipient will receive a notification from U.S. Bank, the recipient's financial institution, or directly from Zelle^® with instructions on how to claim the money.

   

  Make sure you tell the recipient to expect a notification and to complete the registration (if required).

• How will my recipient know that I’ve sent them a U.S. Bank Send Money with Zelle® payment?
  If you send a Zelle^® payment using your recipient's email or mobile phone number, a notification will be sent immediately from the recipient's financial institution or directly from Zelle^®, with instructions on how to claim the money you send.
• How soon will my recipient get the money I send?

  the recipient's account is not registered, to accept their first Send Money payment, they must follow instructions sent automatically by U.S. Bank or Zelle^®. (This only needs to be completed once. Subsequent payments to the same recipient do not require this step.) After the recipient completes the instructions to claim the payment, the money will be deposited into their account.

   

  If money has been sent to an email address or mobile phone number with Zelle^® and the recipient's account is already registered, it will be deposited in minutes.

• Will I be notified when my receiver gets my Zelle payment?
  Yes. You will receive a notification from U.S. Bank with payment details showing that the transaction has been deposited and fully processed.
• What happens to Zelle payments if the recipient doesn’t accept deposit of the funds?
  If a payment is sent with Zelle^® to an email address or mobile phone number, the recipient will have 14 days to accept the payment. After this, the payment will be canceled and the full payment amount will be returned to your account. Both you and your recipient will be notified that this has occurred.
• Can I cancel a Zelle payment?

  Yes, you can cancel any U.S. Bank Send Money with Zelle^® payment that has not yet been claimed by the recipient. To cancel a payment:

  • In U.S. Bank Online, under the Send Money tab in the top navigation bar, select Send Money with Zelle^®. In the Actions box select Transaction Timeline. You'll see a list of your transactions, with the option to cancel any that are still pending.
  • In the Mobile app or Mobile Web, navigate to the main menu and select Send Money and then Manage Payments to access your transaction timeline. Once on the Manage Payments screen, select the payment you want to cancel and select Cancel Payment.

   

  Your recipient will be notified if you cancel a payment after a payment notification has been sent. Payments that have already been claimed by the recipient cannot be canceled.

• Can I change or cancel a recurring Zelle payment?

  Yes, you can change or cancel your next scheduled payment any time before the send date. If you wish to edit the next scheduled payment, you can update the send date, amount, subject line and personal message without affecting future payments.

   

  In U.S. Bank Online, from the Send Money tab in the top navigation bar, select Send Money with Zelle^®. Under the Actions box, select Transactions Timeline and select the payment you would like to change. Then choose to either Edit Payment or Cancel Payment.

   

  In the Mobile app or Mobile Web, select Send Money from the main navigation and choose Manage Payments to access your transaction timeline. Select the payment you would like to change and choose to either Edit Payment or Cancel Payment.

   

  You can also edit or cancel the entire recurring payment plan at any time.

• What if I accidentally send money with Zelle to the wrong email address or mobile number?
  It's always a good idea to double-check the validity of your contact information before sending a payment with U.S. Bank Send Money with Zelle^®. If, however, if you inadvertently send money to a recipient you didn’t intend, there are steps you can take:

  • As long as the recipient has not yet claimed the money, you can cancel the payment as described above in Can I cancel a payment
  • If the recipient has already accepted the payment, you can attempt to recoup your money by filing a payment dispute. To do this, visit your nearest U.S. Bank branch or call us anytime at 800-US BANKS (872-2657).
• Will all Send Money with Zelle® payments be instant?
  Instant payments may be made to anyone that is enrolled in Zelle^® and if the payment is within allowed limits. To send money instantly with Zelle^® using an email address or mobile phone number, you must be a U.S. Bank customer for at least 3 calendar days and have a primary mobile number registered on your profile.
• How do I request money from someone?

  In U.S. Bank Online, Mobile App or Mobile Web, navigate to Send Money with Zelle^®. Click on the Request button and add a new contact or choose from existing and complete the required steps. Your contact will receive instructions on how to pay the request.

  You can only request a specific amount from one person at a time.

  You must be enrolled in Zelle to request money and the request will expire after 30 days if the payment is not made.

• When will I receive the money I requested?
  After the recipient responds to the request, the funds will be deposited into your account within minutes.
• Can I request money from multiple people at once?
  No, you may only request money from one contact at a time. You can send a request to anyone’s email address and if you need to use a mobile phone instead, please make sure it is enrolled with Zelle.
• Can I cancel a request for money?
  Yes, you may cancel a request for money any time before the contact responds. Your contact will be notified if you cancel a request for money after the request notification has been sent.
• How do recipients know when they receive money?
  If you send money with Zelle^® using your recipient's email or mobile phone number, a notification will be sent immediately, from the recipient’s financial institution or directly from Zelle^®, with instructions on how to claim the money you send.

Send to Account

• What is U.S. Bank Send Money to Account?
  If you would like to send someone money and you have their account and routing number, you can use U.S. Bank Send Money to Account to make the payment.
• How do I send money with U.S. Bank Send to Account?
  • In U.S. Bank Online, Under the Send Money tab in the top navigation, select Send to Account.
  • In the Mobile app or Mobile Web, navigate to the main menu and select Send Money and then Send to Account

   

  To send money, you'll need to provide:

  • Recipient's account and routing number
  • The amount you wish to send

  You will receive confirmation when the transfer is completed.
• What recipient information do I need to Send to Account?

  To send money with U.S. Bank Send to Account you need the recipients account and routing number. Your money will be deposited directly into the recipients bank account with no action needed on the recipients part.

   

  We strongly recommend that you notify your recipient separately to expect a payment from U.S. Bank Send Money.

• How much can I send with U.S. Bank Send to Account?

  Limits apply to the amount you can send per transaction, per day and per month, as well as to total scheduled payments. You can view your limits before you initiate a Send to Account transaction by clicking on "How much can I send?" adjacent to the Amount field.

   

  Limits may change at any time. It is recommended to review your limits periodically, especially for recurring payments.

• Does my recipient need an account at U.S. Bank?
  An account with U.S. Bank isn't required to receive money via Send Money to Account. Payments can be made to any account within the United States.
• When will the funds be deducted from my account?

  If you send money to an account number, funds will be deducted from your account based on the payment speed that was selected.

   

  • For Instant Delivery payments, funds will be deducted from your account immediately after you initiate the transaction
  • For Next Day Delivery payments, funds will be deducted from your account at the end of the business day on which you initiate the transaction.
  • For Standard Delivery payments (current-dated, future-dated and recurring), funds will be deducted from your account at the end of the business day on which you initiate the transaction or when the payment is scheduled to be initiated.
• How will my recipient know that I’ve sent them a U.S. Bank Send Money with Account payment?
  If you send a payment using your recipient's bank account information, no automated notification will be sent. We strongly recommend that you independently contact your recipient to let them know that they should expect a Send Money payment to their account. The recipient can then verify receipt by monitoring transactions in that account.
• Will I be notified when my receiver gets my Send to Account payment?
  Yes. You will receive an email from U.S. Bank with payment details showing that the transaction has been deposited and fully processed.
• Can I cancel a Send to Account payment?

  Yes, you can cancel any U.S. Bank Send to Account payment that has not been processed and is pending. To cancel a payment:

   

  • In U.S. Bank Online, under the Send Money tab on the top navigation bar, select Send to Account. From the Actions box, select Transactions Timeline and choose the Scheduled tab. You'll see a list of your transactions, with the option to cancel any that are still pending.
  • In the Mobile app or Mobile Web, navigate to the main menu and select Send Money and then Manage Payments to access your transaction timeline. Once on the Manage Payments screen, select the payment you want to cancel and select Cancel Payment.

   

  Payments that have already been processed cannot be canceled.

• Can I change or cancel a recurring Send to Account payment?

  Yes, you can change or cancel your next scheduled payment any time before the send date. If you wish to edit the next scheduled payment, you can update the send date, frequency, end date and amount without affecting future payments.

   

  In U.S. Bank Online, from the Send Money tab in the top navigation bar, select Send to Account. Under the Actions box, select Transactions Timeline and then Recurring. Select the payment you would like to change. Then choose to either edit or cancel.

   

  In the Mobile app or Mobile Web, select Send Money from the main navigation and choose Manage Payments to access your transaction timeline. Select Recurring and then choose the payment you would like to edit or cancel.

   

  You can also edit or cancel the entire recurring payment plan at any time.

• What if I accidentally send money to the wrong account?
  It's always a good idea to double-check the validity of your recipient's account information before sending a payment with U.S. Bank Send to Account. If, however, if you inadvertently send money to a recipient you didn't intend, there are steps you can take:

  • As long as the payment is pending and has not been processed, you can cancel as described above in Can I cancel a Send to Account Payment?
  • If the payment has already been processed, you can attempt to recoup your money by filing a dispute. To do this, visit your nearest U.S. Bank branch or call us anytime at 800-US BANKS (872-2657).
• How do recipients know when they receive money?
  If you send money using your recipient’s bank account information, the payment will be deposited automatically and the recipient can verify they have received the money by checking their account balance and transaction history. No automated email notification will be sent to the recipient when you use this method, so we strongly recommend that you independently contact your recipient to let them know that they should expect a payment to their account.